Why Firms Are Uniting HR and IT Departments
Companies are integrating human resources and information technology teams under one leader to harness AI-driven workflows and improve operational efficiency.
Rising AI Drives HR-IT Convergence
Many major companies are consolidating their HR and IT divisions under single leadership to better implement AI technologies. According to Nexthink, 64% of senior IT decision makers expect these functions to merge within five years.
Moderna's Integrated Approach
At Moderna, Tracey Franklin holds the title of Chief People and Digital Technology Officer, overseeing all HR and IT functions for over 5,000 employees. She describes her role as architecting workflows that blend human skills with software, hardware, and AI—streamlining drug development, manufacturing, and commercialisation.
Moderna has partnered with OpenAI to train staff on ChatGPT, empowering employees to redesign workflows and master AI tools.
Covisian Merges Teams to Empower People
Customer care provider Covisian combined its IT and HR teams in April 2023 under Fabio Sattolo. This alignment has led to faster development of tools like an internal job posting platform that doubled agent applications by uniting technological innovation with talent development.
Expert Views and Cautions
David D'Souza of the CIPD warns that while collaboration is vital, fully merging could dilute essential specialist expertise in both HR and IT. He advises balancing integration with maintaining domain proficiency.
Bunq's Path to Automation
Bunq's Chief Strategy Officer, Bianca Zwart, says integrating IT and people teams supports the broader goal of combining human creativity with AI. The online bank trains its 700+ employees to build their own automations and anticipates automating 90% of operations by the end of 2025 without layoffs and continued hiring.
By merging HR and IT, companies can accelerate AI adoption, streamline workflows, and balance technological innovation with human talent development.
This topic was reported by BBC News.
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