Unexpected Account Bans in Popular AR Game Linked to Smartphone Firmware
Discover why certain smartphone users are facing unexplained bans in a leading augmented reality game and how firmware issues might be the cause.
Recent reports reveal that some players of a widely popular augmented reality game are experiencing account suspensions not due to rule violations but seemingly because of the smartphone model they use.
A Reddit user known as Semiliranda initiated a discussion highlighting this emerging issue. Numerous players have chimed in, expressing frustration over bans triggered by their device's firmware rather than any misconduct.
The root cause appears to be the device's customized operating system, which includes built-in anti-cheat mechanisms that mistakenly flag certain firmware components as threats. This results in warnings followed by temporary suspensions of up to 30 days, potentially escalating to permanent bans. Initial observations suggest that specific smartphone models, such as the Redmi Note 5, are predominantly affected, though this has yet to be conclusively verified.
Reports indicate that the issue emerged following updates to the firmware version 10.3.2, but it remains unclear if this is the sole cause. The game developers have not yet provided an official statement addressing the situation.
For users continuing to enjoy the augmented reality game on these devices, it is advisable to postpone updating to the latest firmware versions until a fix is released. Developers are expected to address the problem in upcoming app updates. It is currently uncertain whether access will be restored for accounts already suspended due to this issue.
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