AT&T Outage Hits 74,000 Users in 2025, Shares Drop to $16.60
In 2025, a major AT&T network outage disrupted thousands of users and emergency services across key U.S. cities, impacting communications and causing a share price decline.
Essential Highlights
- On a significant day in 2024, AT&T experienced a widespread outage affecting over 74,000 users, including critical emergency response systems in major metropolitan areas.
- Service was successfully restored by 2:10 p.m. Central Time, following the identification of the issue as a network expansion process error rather than a cyberattack.
- Competitors T-Mobile and Verizon confirmed their networks remained operational, though some users encountered difficulties connecting with AT&T customers.
- The outage notably disrupted 911 emergency calls nationwide, prompting advisories for affected users to use landlines where possible.
Early Thursday in 2024, AT&T Inc. (Ticker: T) faced a significant cellular network disruption impacting thousands and triggering a 2.4% decline in share price to $16.60 by mid-afternoon ET.
The company clarified that the disruption stemmed from an incorrect procedure during network expansion, ruling out cybersecurity threats. By 9:30 a.m. ET, outage tracking service DownDetector had logged nearly 74,000 reports.
While minor service issue reports surfaced for T-Mobile US Inc. (TMUS) and Verizon Communications Inc. (VZ), both carriers confirmed their networks remained fully functional, attributing reported problems to connectivity challenges with AT&T users.
Emergency services were impacted, with major cities like San Francisco reporting failures in 911 call capabilities. The San Francisco Fire Department advised citizens to utilize landlines for urgent communications.
Local officials, including Atlanta’s Mayor Andre Dickens and U.S. Senator Rick Scott (R-Florida), highlighted the outage’s severity and emphasized ongoing efforts to restore full emergency service functionality promptly.
This incident underscores the critical importance of reliable network infrastructure in maintaining essential communications and public safety.
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