Apple Unveils Self Service Repair Program for iPhone and Mac Users
Discover how Apple’s new Self Service Repair program empowers U.S. customers with genuine parts and tools for iPhone and Mac repairs, expanding globally in 2022.
Apple has launched an innovative Self Service Repair initiative, enabling U.S. customers to purchase authentic Apple parts and specialized tools directly.
On April 27, 2022, Apple Inc. introduced the Apple Self Service Repair online store, providing experienced users with access to components and manuals needed to repair iPhone 12, iPhone 13, and iPhone SE (3rd generation). This includes repairs involving displays, batteries, and cameras.
Later in 2022, the program will expand to include repair resources for Mac computers powered by Apple silicon and will extend availability to additional countries, starting with Europe.
Key Highlights
- Apple’s Self Service Repair offers genuine parts and tools directly to customers.
- Initial availability is exclusive to U.S. customers for select iPhone models.
- Expansion to European markets and Mac repair resources planned for later in 2022.
- Tool rental kits available for $49 with free shipping and one-week rental periods.
Comprehensive Details on Apple Self Service Repair
The online store features over 200 individual parts and tools. Customers must consult detailed online repair manuals to identify necessary components for their specific repairs.
Apple guarantees that all parts and tools sold are identical to those used by authorized repair providers. Additionally, customers returning replaced parts for recycling may receive a credit. Pricing matches that of authorized service centers.
For those who prefer not to purchase tools permanently, Apple offers affordable rental kits, promoting accessibility and convenience.
Expanding Apple's Authorized Repair Network
Over the past three years, Apple has nearly doubled its authorized service locations worldwide, now boasting more than 5,000 providers and over 100,000 trained technicians. In the U.S., 80% of customers live within 20 minutes of a certified repair center.
Addressing Industry Challenges and Customer Needs
Facing increased scrutiny over anticompetitive practices, Apple’s move to open genuine parts and tools to customers reflects a commitment to transparency and consumer empowerment. This initiative also highlights Apple’s extensive authorized repair network, countering criticism regarding repair restrictions.
By facilitating easier access to repair resources, Apple aims to support independent repair efforts while maintaining quality and safety standards.
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